Frequently Asked Questions

What's the "No Exchange Discount" and "Regular Price"?

There are two prices listed for every item, the Red "Discount Option" and the Black Regular Price. US zip code customers can select either pricing option at the final check-out page. Customers outside the US are only able to take the Discount Option. Choosing the Black "Regular Price" option allows exchanges for any item on the site. More Info

NO REFUNDS WITH EITHER OPTION!

“Hey, you guys charged my card “X” number of times”

Our website is programmed to immediately void any orders in which the billing address does not match the card issuer’s records. If asked, the card issuer will acknowledge there’s an authorization from Best Form but they won’t know the order was voided. When the card issuer updates their records in seven business days the authorization will drop and the set-aside funds will be restored. Solution: Be sure your billing address is in sync with your card issuer’s records! More Info

 “I never got an email order confirmation”

When an order is submitted an email is automatically sent to the email address entered in the order. If a typo is made or if the email address wasn’t entered it won’t be received. AOL blocks all our emails and Gmail routes them to the SPAM folder. After an order is submitted the next screen on our website will indicate whether it was successful or declined so customers will know the result regardless of the email notification.

I saw a color in the big pics that's not in the choices?

It's likely a color that is no longer available or is back-ordered for an extended time. Please only go by items listed in the text choices.

When will I receive my order?

Within the USA- Usually within four to seven days for stock items. Otomix Shoes and Women’s are non-stock, allow 16 days.

Outside the USA- Add one week to the above times, sometimes more do to Customs processing varations.

Do you offer next-day air delivery?

Stock item orders are usually shipped the same day and arrive with lightning speed.  However, if you need a stock item over-night, please contact us to make special arrangements.

Do you have a catalog?

NO, Best Form doesn't have a paper catalog. Our web site is constantly updated, featuring more detailed photos, larger images, product information, and sizing recommendations than any paper catalog.

Selecting a color in a size marked unavailable.

Example: "Black (No M)" means no Black in size M are available.

Making a typo in Email address and filling-out address entry with improper caps & spaces.

Double check your email and billing address for typos and mistakes.

 Trying to exchange items purchased with the "No Exchange Discount".

A $20 handling charge plus $6.95 shipping charge will be assessed on any items sent back to Best Form purchased with the "No Exchange Discount Option." The items will not be exchanged and the fees must be paid before the items will be released.

Returning item/s for a refund.

There are NO REFUNDS with either price option.

 No Switching Discount Options on Exchanges.

If the "Regular Price Option" was chosen, items may be exchanged for other items valued at the "Regular Price".