Website Ordering Problems

If you encounter problems checking-out or adding items to your shopping cart try to close-out of the website and start-over again. You must delete cookies before attempting to re-order or submit another card number." This must be done once you have submitted a card number if the sale did not go through successfully for whatever reason. To clear cookies go into your "Tools" menu and select "Internet Options" to delete cookies and temporary files. You might even want to re-boot your system.

If you receive an error message during check-out, see if you can read it to determine where the problem is originating. Occasionally, the use of an apostrophe or other symbol causes a problem in the address entry page. If your name is O'Brian for example, try entering it as OBrian.

If you receive a "Card Declined" message after submitting a credit card number, this is NOT a website issue. Call the number listed on the back of your credit card and speak to your card issuer about the problem. After you have resolved the problem with your credit card issuer, try entering the order again. Be sure to allow 10 minutes between attempts as Linkpoint (our card processor) uses this as a safeguard to prevent repeated fraudulent attempts.